Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:


Follow us on Twitter to receive the latest news on water or gas main breaks and other emergencies. Like us on Facebook to see helpful tips, event information and photos. Click the News RSS Feed button to receive notifications when we update our news page.

Detailed information on infrastructure/construction projects is available on the Infrastructure Projects page.


Registration open for 16th Annual Heat the Streets Run & Walk for Warmth, with new options for 2023

Article date - 11-25-22

As inflation raises prices on many goods and services, the ongoing challenges of our current economy are taking a toll on many of us. More and more Metropolitan Utilities District and Omaha Public Power District customers are seeking help to pay their utility bills. 

The utilities’ annual Heat the Streets Run & Walk for Warmth, taking place Saturday, March 4, 2023, raises money for greatly-needed utility assistance programs. Registration for this event, now in its 16th year, is open at HeatTheStreetsOmaha.com. The event will be in Zone 6 at Aksarben Village, 1911 S. 67th St. in Omaha. 

This year’s co-chairs are Gwen Howard, member of the M.U.D. Board of Directors, and her daughter, Sara Howard, who is a member of the OPPD Board of Directors. 

The run and walk occurs during the cold winter months to bring added attention to the struggle so many face to keep their homes safe and warm. However, our customers’ need is year-round. The unexpected – a lost job, hospital stay, even car repairs – can be extra tough for those living paycheck to paycheck. Sometimes, just a little financial boost can make all the difference. 

Last year’s event raised more than $150,000, with 100% of those funds benefiting customers in need of assistance. The donations provided much-needed assistance for 460 households served by M.U.D. and OPPD. 

Funds raised through Heat the Streets are administered by Dollar Energy Fund, a registered 501(c)(3) nonprofit that serves low-income utility customers. Funds are equally distributed between M.U.D.’s Home Fund and OPPD’s Energy Assistance Program. Dollar Energy Fund works with 35 local entities throughout the utilities’ service territories to provide this financial assistance for utility bills to our neighbors in need. 

New participation options for 2023

The utilities have set a goal of 1,000 registrations for the 2023 event. They are providing some new participation options, which they hope will help. 

Previously, Heat the Streets featured a timed 5K run or an untimed one-mile walk. However, we have new options for 2023. 

For the first time, we are offering a timed five-mile option. Participants may also choose between a timed 5K or untimed run or walk. Those running will start at 9 a.m. Walkers will begin afterward, at 9:05 a.m. We continue to offer a virtual option, as well, where participants can run or walk a path of their own choosing, without being timed. 

Costs follow for various registration options at HeatTheStreetsOmaha.com

Timed 5-mile run:

  • $40 (through March 1) 

Timed 5K run:

  • $35 (through March 1) 

Untimed run/walk:

  • $30 (through March 1) 

Virtual participation cost:

  • $30 (through March 4) 

Children 12 and under receive free registration for the untimed event with a paid adult. Awards will be distributed to the first-, second- and third-place male and female runners in each of the following age divisions for the 5-mile and timed 5K events:

  • 12 and under, 13-19, 20-29, 30-39, 40-49, 50-59, 60-69 and 70+

Other ways to help

The community can also help without taking part in the run or walk itself, but by simply donating to the cause. They can do so by clicking here. To view sponsorship opportunities, click here. For more information, visit HeatTheStreetsOmaha.com, as well as the event’s Facebook page, as needed. 

Both utilities urge any customers who are struggling with their bills to call their customer service representatives and talk through their options. For OPPD, that number is 402-536-4131 in the Omaha area. Outside of the metro, customers may call toll-free at 877-536-4131. M.U.D. customers should call 402-554-6666 or toll-free at 800-732-5864


M.U.D.’s Mission:

Provide safe, reliable and cost-effective natural gas and water services to our community

OPPD’s Mission: 

Provide affordable, reliable and environmentally sensitive energy services to our customers

About Dollar Energy Fund:

Dollar Energy Fund is a 501 (c)(3) organization whose mission is to improve the quality of life for households experiencing hardships by providing utility assistance and other services that lead to self-sufficiency. For more than 39 years, we’ve served the limited-income community by providing $240 million in utility assistance grants to more than 794,500 limited-income families and individuals.