Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News

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Detailed information on infrastructure/construction projects is available on the Infrastructure Projects page.

MAY
08
2018

"Protect the Source" Theme of Drinking Water Week

Article date - 05-08-18

Metropolitan Utilities District kicked off this year’s Drinking Water Week with an invitation to “Protect the Source” throughout our community.

 

M.U.D., the American Water Works Association and the water community across North America will celebrate Drinking Water Week by recognizing the vital role drinking water plays in daily lives. Focus will be placed on ways in which water consumers can take personal responsibility in caring for their tap water and protecting it at its source.

 

“We encourage those in our community to learn more about their drinking water, the sources as well as the treatment processes used to provide safe, reliable water,” said M.U.D. President Mark Doyle. “Drinking Water Week provides a great opportunity to learn the various ways in which we can each protect and preserve our source water so it’s available for future generations.”

 

M.U.D. recently published its Consumer Confidence Report with 2017 water quality data. To view the report, visit https://www.mudomaha.com/sites/default/files/ccr2017.pdf or contact Customer Service via email or call 402.554.6666 to request a copy be mailed to you.

 

Where your tap water come from - Sources of M.U.D. water include the Missouri and Platte Rivers and the Dakota sandstone aquifer. Water is pumped from intakes and wells maintained by the District.

 

How your water is treated - Our three water treatment plants follow a four-step process, including softening, clarifying, filtering and disinfecting the water, to meet federal and state drinking water standards. We run more than 1,000 tests a day to ensure your tap water is safe to drink.

 

How you can help protect the drinking water supply and quality:

  • Reduce the use of fertilizers, pesticides and toxic cleaners.
  • Do not flush medications down the toilet. Participate in a "Take Back Drug" program or contact your pharmacy for disposal suggestions.
  • Do not dump trash, used motor oil or other waste into storm sewers.
  • Donate unused paint to community groups or take it to a household hazardous waste collection facility like Under the Sink at 4001 South 120th Street, which serves Douglas and Sarpy counties. For hours and a list of items accepted, visit http://www.underthesink.org/

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M.U.D. provides safe, reliable, and cost-effective natural gas and water services to our community. We serve safe drinking water to 214,142 customers in the metropolitan Omaha area and maintain 27,275 hydrants for fire protection. As the fifth largest public gas utility in the United States, we also serve natural gas to 229,365 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.

 

Established in 1881, the American Water Works Association is the largest nonprofit, scientific and educational association dedicated to managing and treating water, the world’s most important resource. With approximately 50,000 members, AWWA provides solutions to improve public health, protect the environment, strengthen the economy and enhance our quality of life.