Water >> General
A drain blockage is not caused by M.U.D. and is the homeowner’s responsibility to fix. We recommend you call a reputable contractor or plumber to safely clean your drain.
If your sewer lateral blockage occurs after receiving a pink warning tag from M.U.D. but before one of our contractors performs a sewer lateral inspection, immediately call M.U.D.’s 24-hour emergency number at 402.554.7777 and our dispatchers will send one of our contractors to perform an inspection. If you have a sewer lateral blockage but did not receive a pink warning tag from M.U.D. or if your blockage occurs after an M.U.D. contractor has inspected your sewer lateral, we recommend you call a reputable contractor or plumber to safely clean your sewer lateral.
Yes, you can rent equipment to clean your sewer lateral blockage; however, we strongly request you call us at 402.554.7777 prior to performing the work so we can check our records to make sure there is no risk of a cross bore.
Water >> Rules and regulations
Water >> Safety
According to Todd Kallhoff, owner of The Pond Guy, all ponds need a biological filter to remove the ammonia via the nitrogen cycle. De-chlorinators are not necessary unless pond owners increase their pond's water capacity by more than 5 percent at one time.
Tests should ensure the pH, or acidity and alkalinity levels are in the neutral range of 5.6 to 7.4.
No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report for accurate information via mudomaha.com. Click the Water tab and then follow the links to the water quality report.
To request a printed copy, please contact Customer Service at email@example.com or call 402.554.6666. The Water Quality Report is published in May each year.
Water >>Safety >> Chloramine
No. You still will need a free chlorine residual to retard algae and bacteria growths. Contact your local pool supply stores for specific information.
To see the latest Water Quality Report, visit the Water tab.
Will the water filter I've been using to remove chlorine from my water at home also remove chloramine?
Any activated carbon water filter will remove chloramine just as it removes chlorine. However, consult your manufacturer for specific information.
Yes. Chloramines have been used safely in the U.S. and Canada for many years. EPA recommends chloramines as a disinfectant. If not for disinfectants, disease-causing organisms such as typhoid and cholera could be carried in your drinking water.
CHLORAMINATED WATER IS SAFE FOR EVERYONE TO DRINK, including:
- Pregnant women
- Children and infants
- People on kidney dialysis
- People on low-sodium diets
- People with diabetes
- Warm-blooded pets (dogs, cats, birds, pigs, etc.)
Chloraminated water is safe for all warm-blooded* animals, including humans, to drink because the digestive process neutralizes the chloramine before it reaches the bloodstream. In fact, consumers in cities with chloraminated water report the water tastes better because it has less of a chlorine odor or taste. Chloraminated water also is safe for bathing, cooking and all uses we have for water every day.
*Chloraminated water is NOT safe for cold-blooded animals
The amount of chloramine in the water is extremely small. If you are concerned that even a low concentration may cause problems for you, check with your physician.
In the dialysis process, water comes in contact with the blood across a permeable membrane. Chloramine in dialysis water is toxic, just as chlorine in dialysis is toxic.
Chlorine and chloramine must be removed from the water used in kidney dialysis machines. There are two ways to remove these disinfectants: Adding ascorbic acid or using a granular activated carbon treatment.
Medical centers that perform dialysis are responsible for treating the water that enters dialysis machines. We notified all medical facilities to treat the water to remove chloramine, just as they do for chlorine.
Home dialysis service companies usually make the modifications needed, however you should check with your equipment supplier and/or physician. Chloraminated water is safe for kidney dialysis patients to drink.
If you have any questions, please consult your physician.
Chloramine is toxic to cold-blooded animals, such as fish, because it passes through the gills of the fish or the skin of the reptile, and directly enters the bloodstream.
Fish tank and pond owners, including zoos, hobbyists, restaurants, fish markets, grocery stores with lobster tanks and bait shops with fish containers, must have appropriate filtration equipment or use water treatment products to neutralize chloramine.
Chloraminated water should be treated before it is added to your tank, aquarium, pond or goldfish bowl. Carbon filters on your tank may not remove chloramine from the tap water that is added directly to your tank.
Chloramine will not dissipate from boiling or holding water in open, standing containers. Chemical additives for dechloraminating water you add to your tank or pond (makeup water) are available at pet/fish supply stores.
Tap water used with artificial sea salts for makeup water in salt water fish tanks must be dechloraminated.
Carbon filters should be operated at a slow rate for best chloramine removal. They should be monitored carefully to determine when the carbon media has reached the end of its useful life and needs to be changed. Manufacturers often indicate the maximum number of gallons that can be filtered before renewal of the filters is required. Check with the supplier for proper operation. Testing the residual from the filter will help determine the best filtration rate.
Runoff from lawns or gardens should not be allowed to enter a pond because the possible presence of chloramines, fertilizers, insecticides, pesticides and/or any other material that may contaminate the pond.
I've seen warnings against mixing chlorine and ammonia because it creates a dangerous gas. Isn't it dangerous if this mixture is in my drinking water?
The chloramine in the water is not dangerous because the concentration of these materials is much smaller than it would be if you accidentally mixed the chemicals. Also, because chloramine is dissolved into the water, it is not available to the air as a gas.
Any activated carbon water filter removes chloramine just as it removes chlorine. However, consult your manufacturer for specific information.