Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Natural gas outage in area of 16th St. to the N. Freeway and Locust St. to Sahler St.

Update, Nov. 5, 8 a.m.: Customers who received a tag on their door and have not had their service restored should call 402-554-6666, or after 5:15 p.m., please call 402-554-7777.

Update, Nov. 4, 4:30 p.m.: Technicians continue to finish up the remaining safety inspections and relighting of appliances. Customers who have not had their service restored should call the customer service number at 402-554-6666 before 5:15 p.m. If it's after 5:15 p.m., please call the emergency number at 402-554-7777. We appreciate your patience and cooperation.

Update, Nov. 4, 10:30 a.m.: Technicians continue to go door to door to perform safety inspections and relight appliances. Customers who have not had their service restored should contact the customer service number at 402-554-6666. We appreciate your patience and cooperation as our technicians work as quickly and efficiently as possible.

Update, Nov. 4, 7:30 a.m.: M.U.D. technicians continued the restoration process through the night. Customers who have still not had their gas restored should call the customer service number, 402-554-6666. Thank you. 

Update, Nov. 3, 9:30 p.m.: M.U.D. is beginning the restoration process and working as quickly and efficiently as possible. If M.U.D. is unable to reach affected customers tonight, then customers should call the emergency number, 402-554-7777, for a relight.

Update, Nov. 3, 4:30 p.m.: M.U.D. has multiple employees continuing to prepare the system for normal operations. This is expected to take another couple of hours. We still anticipate restoration to occur by midnight.

Release, Nov. 3, 1:45 p.m.

Service restoration expected in approximately 12 hours

Omaha, Neb.— Metropolitan Utilities District’s natural gas system is experiencing an isolated outage which is under investigation. This outage affects customers in the area of 16th St., to the N. Freeway, and Locust St. to Sahler St., which does not involve a release of natural gas. M.U.D. is on site in the area to make repairs and work with customers.

The District estimates gas service to the system will be restored in 12 hours.

Please note: Customers with gas meters inside their homes or businesses may need to provide M.U.D. with access to their property. M.U.D. will work with customers to conduct the following process:

  1. Gain access to the customer’s indoor meter;
  2. Lock the meter until M.U.D. completes repair on the system;

  3. Re-gain access to the customer’s meter to unlock the meter and relight gas appliances.

All customers (with inside or outside gas meters) in the affected area will need M.U.D. to enter their property for a safety inspection and appliance relights.

If the District is unable to reach the customer and gain access to the inside meter, the District will coordinate with law enforcement to utilize a locksmith.

Please reference the attached map of the affected area.

Updates will be posted on the District’s website at mudomaha.com.


For additional information:                                               

Stephanie Mueller, 402-504-7776, or Tracey Christensen: 402-504-7215

Gas Outage Map.pdf (534.34 KB)