Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

M.U.D. suspends late payment charges, disconnections during COVID-19

Omaha, Neb.--Metropolitan Utilities District understands customers may be facing financial hardships as a result of COVID-19 and is putting new measures in place to provide relief. The health and safety of employees and customers continues to be the District’s top priority.

  • Starting April 13, M.U.D. suspended late payment charges on customer accounts. This will continue for 30 days following the expiration of the directed health measure for Douglas County. Updates will be posted at www.mudomaha.com.
  • M.U.D. will not disconnect gas or water services due to non-payment. This will continue for 30 days following the expiration of the directed health measure for Douglas County. This came into effect March 12. In addition, the District will re-connect services to those customers who may have been disconnected prior to March 12.
  • Customers are still responsible for paying for the gas and water they use, however M.U.D. will continue to work with customers on flexible payment options if necessary.
  • Impacted customers should call Customer Service at 402-554-6666 or toll-free at 800-732-5864. Or, email customer_service@mudnebr.com.
  • If customers need help paying their utility bills, please contact the Nebraska Energy Assistance Program (LIHEAP). Go online to ACCESSNebraska at dhhs-access-neb-menu.ne.gov/start or call 402.595.1258 (Omaha area) or 1.800.383.4278 (Outside Omaha).
  • For updates on the District’s response to COVID-19, visit www.mudomaha.com.  

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About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 232,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 218,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). M.U.D.’s drinking water meets or exceeds all state and federal standards. For more information, visit www.mudomaha.com.

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