Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. Board appoints Tanya Cook to Subdivision 5 vacancy

Omaha, Neb. – Former Nebraska State Senator Tanya D. Cook was appointed by the Metropolitan Utilities District Board of Directors to fill the board vacancy for Subdivision 5 created by the recent death of Tom Dowd.

The board received 16 eligible applications for the vacancy and narrowed the list to six finalists who were interviewed at today’s board meeting. Cook will serve the remainder of Dowd’s term which runs through 2020.

Tanya Cook - MUD Board Appointee

Cook served two terms for the Legislature’s District 13 from 2009 to 2017, co-chairing the Business and Labor Committee and serving on the Appropriations, Urban Affairs and Long-Term Planning Committees.

“I’d like to thank the current M.U.D. board members for their confidence in me. [The board] has a long track record of sound leadership. I welcome the chance to continue my own public service as a member of the M.U.D. Board of Directors,” Cook said.

She holds a master’s degree in adult and continuing education from the University of Nebraska at Lincoln and a bachelor’s degree in business administration from Georgetown University.

Cook is president of City Girl Communications, designing and leading systems mapping processes for urban planning and civic water infrastructure construction projects. She previously served as Director of Urban Affairs for the Nebraska Governor’s Office from 1999 to 2006 and was an administrator at Metropolitan Community College from 1995 to 1999.

Cook currently serves as a board member for Film Streams and formerly served on the boards of United Way of the Midlands and Girls Inc. She served on several committees for the National Black Caucus of State Legislators and received the organization’s Legislator of the Year award in 2016.


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 231,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 216,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).