Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Tom Dowd served 40 years on M.U.D. Board

August 8, 2019 - Omaha, Neb. - Tom Dowd, an attorney who served more than 40 years on the board of the Metropolitan Utilities District, died August 7. He was 81.

Tom Dowd

Tom was first elected to the board in 1974, at the age of 35, and served as chairperson six times.

“Tom was a leader on our board and was a mentor for me personally,” said M.U.D. Board Chairperson Tim Cavanaugh. “He was a fine gentleman, husband, father, attorney and a close friend who will be missed tremendously. He has left us a legacy that will live on for years. Our thoughts and prayers go out to Sally and his family.”

Dowd’s expertise in the fields of law and employee relations, coupled with his passion for public service, contributed greatly to the successful operation of the District over his considerable tenure as a board member.

“Tom’s deep, wide-ranging knowledge of issues affecting the District was impressive,” said M.U.D. President Mark Doyle. “He understood the board’s role is to provide their judgment to make well-informed decisions. Tom also always made sure customers received the same fair treatment, regardless of economic means or social position.”

Dowd earned a bachelor’s degree in business administration from Creighton University in 1961 and a law degree, also from Creighton, in 1963. Following graduation, he served as a prosecutor for the National Labor Relations Board in Kansas City, Denver and Los Angeles.

In the mid-1960s, Dowd returned to Nebraska where he received an appointment as Assistant U.S. Attorney. He later served as Assistant City Attorney for the City of Omaha where he handled labor negotiations and litigation. After that role ended, Dowd went into private practice.

A veteran of the U.S. Naval Reserve, Dowd was a member of the Omaha Bar Association and the Nebraska Bar Association.

He and his wife of 58 years, Sally, have four children.

Services are being handled by Heafey-Hoffman-Dworak-Cutler, 7805 W. Center Rd.


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 231,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 216,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).