M.U.D. is committed to working with our natural gas and water customers directly impacted by the historic flooding event, including:
- Inspect gas and water services - After repairs have been made to the customer’s natural gas appliances by an HVAC contractor, M.U.D. will inspect and do the final turn-on of gas appliances at no charge. In these cases, we also will waive the turn-on fee.
- Suspend billing - If a customer is not living at their residence and they notify M.U.D. that they will be out of their home for a period of time, we will not bill them for that period of time.
- Payment plans – If customers are facing financial difficulties to pay utility bills, M.U.D. will work with them on a case-by-case basis to set up payment arrangements over a period of months.
Customers, who need any of the above assistance, should contact M.U.D. Customer Service at 402-554-6666.
If customers have a gas or water emergency, they should contact our 24/7 hotline at 402-554-7777. If they smell gas, they should immediately leave the area or building, and then call the hotline or 911 from a safe location.