Metropolitan Utilities District of Omaha is providing assistance to communities in eastern Nebraska and western Iowa that are impacted by flooding. The District continues to meet supply requirements of its customers in the metro Omaha area and its drinking water continues to meet all state and federal standards.
The City of Blair received M.U.D. water to supplement its domestic supply to meet capacity demands from its water treatment plant. The wholesale agreement is through the Natural Resources District Rural Water Project.
Also, M.U.D. is providing its emergency water tank truck in the YMCA parking lot in Glenwood, IA, daily from 12 to 7 p.m. Residents can bring up to two one-gallon jugs to fill with water at a time.
M.U.D. is committed to working with our natural gas and water customers directly impacted by the historic flooding event, including:
- Inspect gas and water services - After repairs have been made to the customer’s natural gas appliances by an HVAC contractor, M.U.D. will inspect and do the final turn-on of gas appliances at no charge. In these cases, we also will waive the turn-on fee.
- Suspend billing - If a customer is not living at their residence and they notify M.U.D. that they will be out of their home for a period of time, we will not bill them for that period of time.
- Payment plans – If customers are facing financial difficulties to pay utility bills, M.U.D. will work with them on a case-by-case basis to set up payment arrangements over a period of months.
Customers, who need any of the above assistance, should contact M.U.D. Customer Service at 402-554-6666.
If customers have a gas or water emergency, they should contact our 24/7 hotline at 402-554-7777. If they smell gas, they should immediately leave the area or building, and then call the hotline or 911 from a safe location.