Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:

Tree removal at 1723 Harney Street

In preparation of construction activities by Douglas County at 1723 Harney Street, the County is removing the trees to avoid violations of the Migratory Bird Treaty Act.  The certified engineering firm, hired by Douglas County, completed the survey finding no active nests and two inactive nests.  To avoid any impacts, the recommendations included clearing all trees within the non-breeding season before April 1 and removal of the trees from the site to avoid birds nesting in tree piles.  

Tree removal activities are outlined in the purchase agreement between Douglas County and Metropolitan Utilities District, which occupies the building.  

“We will work with Douglas County to ensure the tree removal is completed safely and with minimal impacts to the environment and the public,” said Senior Vice-President and Chief Information Officer Raied Stanley, who oversees the District’s facilities plan. 

As part of M.U.D.’s sustainability plan, for every tree removed by the County, the District will plant replacement trees based on the size and type of tree.  

“For example, when a 50-foot Linden tree is removed, the District will plant two 3-inch diameter trees to account for the unfortunate removal of a well-established tree in our service area or at our operational facilities,” Stanley said. 

The District will continue to occupy the building at least through April 2020 per the lease agreement with Douglas County.  


About Metropolitan Utilities District of Omaha: M.U.D. provides safe, reliable and cost-effective natural gas and water services to our community. We serve drinking water to 214,142 customers in the metropolitan Omaha area and maintain 27,000 hydrants for fire protection. The District’s water meets or exceeds all federal and state standards for drinking water. The District also is the fifth 
largest public gas utility in the United States, serving natural gas to 229,365 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.