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What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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M.U.D. board pledges to accelerate water infrastructure replacement while lowering overall bill

Total average residential gas and water bill projected to decrease $13 a year 

combined bill comparison


December 5, 2018, Omaha, Neb.— The Metropolitan Utilities District (M.U.D.) board today approved a 2019 budget with no increase to natural gas rates and an increase to the water rate, resulting in a projected overall decrease to the average residential customer’s combined annual gas and water bill.


The average residential water customer’s bill is projected to increase $2.30 per month, or $27 annually. However, combined with lower natural gas costs, the average residential customer’s total bill is projected to decrease $13 a year.


A low-use residential water customer is projected to see a smaller increase than the average customer, about 50-cents a month or $6 annually. 


The District estimates 2019 revenues of $138 million for the Water Department and $193.4 million for the Gas Department. The revenues will be used to fund the District’s operating expenses, gas purchases, debt service costs, capital improvements, cast iron pipe replacement and to maintain reasonable cash reserves.


Directors approved the 7.9-percent increase to the average residential customer water bill, which is recovered by a 19-percent increase to the commodity (usage) component of the bill. The customer service charge and water infrastructure replacement rider will not be changed. The new commodity rate is effective January 2, 2019.


The increase will generate approximately $11.3 million of additional revenue to support the replacement of critical water main infrastructure; there is no increase required to fund ongoing operating expenses.


“We are taking progressive measures to deliver on our mission to provide safe, reliable and cost-effective natural gas and water services to the community, which includes tackling the problem of our community’s aging infrastructure,” said President Mark Doyle. “Areas of our system are at the end of useful life. We repair over 500 water main breaks a year, which impacts the operations, labor force and fire protection of our customers.”


Each main break costs approximately $14,200, or $7.5 million a year.  


The new infrastructure replacement layer of the commodity rate, coupled with the existing water infrastructure rider, will provide long-term revenues to accelerate the District’s water main replacement program and to reverse the negative main break trends. The water industry best practice is to replace 1-percent of water mains per year which equates to about 30 miles of the District’s total 2,900 water mains.


“These funds will allow us to ramp up the replacement of our water infrastructure from the current rate of seven miles a year to eventually 30 miles a year, while focusing on our most critical infrastructure,” Doyle said.


Gas and water bill summary:

  • No natural gas increase for the second consecutive year.
  • Gas usage for the average residential customer is budgeted at 781 therms in 2019, compared to 774 therms in 2018. Despite the increased usage, a lower cost of gas will be passed along to customers, resulting in lower bills.
  • An average residential gas customer will see a projected decrease of $3.32 a month or about $40 a year.
  • Water use for the 2019 average residential customer is budgeted at 106 CCF (79,288 gallons), the same as in 2018.
  • A customer with a 5/8 inch water meter will see a projected water bill increase of $2.30 a month or about $27 a year.
  • “We strive to find a balance between rate increases and operational efficiencies, while ensuring that we remain affordable and continue to responsibly invest in infrastructure,” said Chief Financial Officer Deb Schneider.

As compared to other U.S. utilities that participated in the 2018 Memphis Light, Gas and Water Survey, the District ranked fourth lowest in cost for residential gas bills and 15th lowest for residential water bills.


“Even with the approved rate increase, we believe our affordability ranking will be minimally impacted, in light of the fact that infrastructure replacement funding needs are being addressed throughout the nation,” Schneider said.


M.U.D. is one of the few water utilities to operate a system with three water plants, which significantly enhances reliability and the ability for the communities served by the District to grow.



About Metropolitan Utilities District of Omaha

M.U.D. provides safe, reliable and cost-effective natural gas and water services to our community. We serve drinking water to 214,142 customers in the metropolitan Omaha area and maintain 27,000 hydrants for fire protection. The District’s water meets or exceeds all federal and state standards for drinking water. The District also is the fifth largest public gas utility in the United States, serving natural gas to 229,365 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.