Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:

Schedule W-FL Private Fire Line

Effective January 10, 2010 (Supersedes Schedule W-FL effective June 1, 1999)


This rate schedule is available to customers who require fire streams in addition to that which can be supplied by public hydrants for the protection of property on customer’s premises, and who have met the following conditions:

A private fire system is installed and operated on customer premises in accordance with District’s “Rules and Regulations”.

All fire service openings shall be kept closed and sealed, except in the case of fire; and, no water shall be used from the fire protection system pipes, except to extinguish fires.

District employees shall have free access to customer premises, at all reasonable hours, for the purpose of inspecting pipes, valves, and opening and sealing valves on customer’s private fire protection system. 

Rate - Monthly Billing

A demand charge will be billed for each private fire system according to the size of the fire line and/or the number of hydrants as follows:

Size of Fireline* (inch) ($ per month)
2 or less 3.46
3 4.32
4 5.20
6 12.00
8 23.28
10 37.90
12 74.06
14 111.44
16 157.60
20 278.00
Hydrants (per) $11.68

*Size of fireline at point of beginning of private fire protection system.

A separate charge will be made for each connection to a District main of a private fire protection system.

No commodity charge will be made for water supplied through a private fire protection system for extinguishing fires.


Monthly bills will be rendered at the above rates and are due and payable within fifteen (15) calendar days of date of bill.


The District shall not be liable to the owner or any other person with respect to the owner’s fire protection system, including any failure due to design, installation, or maintenance thereof.  Nor does the District make warranty or guarantee with respect to the adequacy of water pressure or water flows.


When a private fire protection system is out of service, the fire line tap shall be removed from the main at owner’s expense.  A private fire protection system will be deemed out of service when service has been ordered permanently off and/or payment of demand charges has ceased