Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Did you know? Backflow prevention protects water quality

As warmer weather arrives and outdoor water use increases, it’s important to check your backflow prevention devices on sprinkler systems, hoses and faucets to protect water quality.

In compliance with the Safe Drinking Water Act, Metropolitan Utilities District (M.U.D.) requires backflow preventers are installed and tested every year on lawn sprinkler systems which use booster pumps or chemical injection systems. We keep records of these tests and issue notices when testing is due. If you have an underground sprinkler system, check your city’s plumbing code on backflow regulations.

If you use a garden hose to apply chemicals to your lawn and garden, it is a good idea to have a backflow device installed on the faucet connected to the hose. Check your city’s plumbing code for regulations.

Tips to prevent backflow incidents:

  • Check your faucets to make sure all faucet endpoints are above the flood level of the sink, tub, basin or other apparatus they supply.

  • Protect your faucet extensions by installing proper backflow prevention devices on all faucets capable of having a hose or other extension attached.

  • Check drain lines (refrigerator drink dispensers, water softeners, heat exchangers, etc.) to make sure there is an adequate air gap between the drain line and the floor drain or sewer line into which they discharge.

  • Never use unprotected faucets to fill non-drinking water containers (water beds, pools, stock tanks, hot tubs, etc.)

New water quality report available

As a customer of M.U.D., your drinking water is safe and meets or exceeds all federal and state requirements. To view the new Water Quality Report and learn more about the source and quality of your drinking water, visit http://www.mudomaha.com/sites/default/files/CCR2016.pdf. If you want a printed copy, do one of the following:

  • Check the box on your bill when you submit your May or June payment;

  • Call Customer Service at 402.554.6666, provide your name and address, or

  • Email customer_service@mudnebr.com and provide your name and address.

M.U.D. operates and maintains more than 2,900 miles of pipe that delivers clean drinking water to the taps of 211,623 homes and businesses in the metro Omaha area. We serve an average of 84 million gallons of water per day to the community and maintain nearly 27,000 hydrants for fire protection. M.U.D. operates three water treatment plants, which provide a reliable water supply and allow facilities to be taken off line as needed for system improvements. We are working diligently to ensure a safe and reliable drinking water supply to our customer-owners, as well as safeguarding the water system for future generations.

M.U.D. relies on the U.S. Environmental Protection Agency (EPA) and the Nebraska Department of Health and Human Services to determine what substances are health risks — and if they are a health risk, what levels are safe for human consumption. To ensure that tap water is safe to drink, the EPA prescribes regulations to limit the amount of certain contaminants in water provided by public water systems. More information may be obtained by calling the EPA’s Safe Drinking Water Hotline, 800.426.4791, or visiting their website: http://water.epa.gov/drink/.

Tracey Christensen, APR
Director of Communications
402.504.7215; email