Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Gas Cost Adjustment

Effective December 2, 2019 (Supersedes Schedule PGA-1, effective January 2, 2007)

Applies to:

This rate schedule applies to customers purchasing gas under any of District’s firm service or interruptible service gas rate schedules.

Customer gas bills shall be adjusted up or down from the base rate as set out in the applicable firm service or interruptible service gas rate schedule under which customer is purchasing gas.  Effective date of gas rate schedules containing current base rates is December 2, 2019.

Adjustment Factor

The gas cost adjustment (GCA) factor as defined below shall be added to or subtracted from the commodity charge of each gas service rate schedule and applied to all gas use as shown on the customer bill.

The GCA adjustment factor shall be determined as follows:

A. Firm Service – The sum of:

  1. The pipeline transportation and storage demand charge cost of gas purchases. The unit cost shall be determined by dividing total annual pipeline transportation and storage demand charges by total annual normalized firm gas sales. Pipeline transportation and storage demand charge cost of gas shall apply to the demand charge of District gas rate Schedule C.
  2. Peak shaving facility capital costs related to expanding and upgrading peak shaving facilities so as to avoid an increase in transmission pipeline capacity demand charges. The unit cost of gas shall be determined by dividing total annual estimated peak shaving capital costs by the total annual normalized firm gas sales. Peak shaving capital costs shall also apply to the demand charge of District’s gas rate Schedule C.


Weighted Average Cost of Gas (WACOG) shall be determined by the average cost of gas including purchased gas and gas retrieved from storage including but not limited to storage on Northern’s system (deferred delivery) and Liquefied Natural Gas (LNG).   Other gas costs shall be included as appropriate including but not limited to propane injections, transportation costs, fuel charges, and lost and unaccounted for pipeline gas.

Effective Dates

The GCA factor shall be redetermined each time there is a change in prices in cost of purchased gas or pipeline transportation and storage demand costs to the District.  Effective date of change in GCA factor shall so far as practical coincide with date of change in price to District except that not more than one rate change shall be made in any one complete monthly billing cycle.