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What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More

Welcome to the Metropolitan Utilities District! We are a customer-owned, public utility. We appreciate the opportunity to serve you and want to make sure your experience is convenient and easy.

For important information about your gas and water services, frequently-asked-questions, energy-saving tips and more, review these documents:

Guide to Gas and Water Services
What's Yours? What's Ours? brochure about District/customer responsibilities

You can manage your water and natural gas accounts and pay your bill online. Submit a request to start, stop or transfer service online and more.

My Account Online: Access your account information and make payments with a Visa or Mastercard debit or credit card 24 hours a day, seven days a week.

Pay By Phone: Call us at 402.554.6666 or toll-free at 1.800.732.5864 and use our automated menu to make a bill payment or access account information.

On-line: Below are forms to submit on-line:

Emergency Hotline:

402.554.7777

LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

What is an Emergency?

¿QUÉ ES UNA EMERGENCIA?

On-Line Forms