Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Disaster Awareness

When a disaster occurs, many people think of a tornado, hurricane or a fire. You’re advised to stock up on water, batteries, food, blankets and any other items you might need for a few days. The Metropolitan Utilities District (M.U.D.) also has suggestions to help in your planning.

In an emergency or disaster, turn off all gas appliances as you would if you were leaving your home - like the stove, oven, gas fireplace, etc. If there is a situation where the gas supply needs to be shut down, M.U.D. will take care of it, and keep customers informed via the news media. An uncontrolled release of natural gas may result in fire, explosion or suffocation.

For water, leave your service on during a weather alert or disaster. You may need water for sanitary facilities or for extinguishing a small fire. For information about storing water for emergencies and disasters, please call the Douglas County Health Department, 402.444.7480.

If you smell gas or see water leaking from the surface of the street, call M.U.D. to report it: 402.554.7777. This line is operated 24/7 and there is no charge to check leaks.

For more information about what to do during an emergency, view the New Customer booklet: http://www.mudomaha.com/sites/default/files/New Customer Booklet 2016.pdf

Other helpful websites include: The Omaha Fire Department site: http://www.omaha-fire.org/disaster-preparedness and The Douglas County Emergency Management site: http://www.douglascounty-ne.gov/dcemacms/preparedness-and-outreach/personal-preparedness


Preparing Your Furnace For Fall

With colder months approaching, now is the time to start thinking about fall maintenance on your furnace. Some items like changing your filter monthly can be done by yourself, but to make sure everything is in proper working order it is best to call a certified Heating and Cooling contractor (HVAC).

Here are a few other tips to remember:

  • Use a clean filter. Standard air filters for furnaces need to be cleaned or changed once a month, more often during the heating season. Newer filters may be washable or require less frequent changing. Check the owner’s manual.
  • If a pilot light or burner flame goes out, allow ample time for any gas accumulation to escape before relighting. If the problem continues, call M.U.D. at 402.554.6666, or your heating contractor.
  • Gas appliances and furnaces need fresh air for proper combustion. Combustion products need to be vented to the outdoors. Keep flues, ducts and vents attached to appliances and heating systems in good condition and clear of obstructions.

If you are converting your furnace from electric, oil or propane, contact us for rebate offers at 402.504.7981.