Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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EMERGENCY (EMERGENCIA)

Alerts - Notices

NOTICE

Help for customers impacted by flood event

Metropolitan Utilities District of Omaha is providing assistance to communities in eastern Nebraska and western Iowa that are impacted by flooding. The District continues to meet supply requirements of its customers in the metro Omaha area and its drinking water continues to meet all state and federal standards.

The City of Blair received M.U.D. water to supplement its domestic supply to meet capacity demands from its water treatment plant. The wholesale agreement is through the Natural Resources District Rural Water Project.

Also, M.U.D. is providing its emergency water tank truck in the YMCA parking lot in Glenwood, IA, daily from 12 to 7 p.m. Residents can bring up to two one-gallon jugs to fill with water at a time.

M.U.D. is committed to working with our natural gas and water customers directly impacted by the historic flooding event, including:

  • Inspect gas and water services - After repairs have been made to the customer’s natural gas appliances by an HVAC contractor, M.U.D. will inspect and do the final turn-on of gas appliances at no charge. In these cases, we also will waive the turn-on fee.
  • Suspend billing - If a customer is not living at their residence and they notify M.U.D. that they will be out of their home for a period of time, we will not bill them for that period of time.
  • Payment plans – If customers are facing financial difficulties to pay utility bills, M.U.D. will work with them on a case-by-case basis to set up payment arrangements over a period of months.

Customers, who need any of the above assistance, should contact M.U.D. Customer Service at 402-554-6666.

If customers have a gas or water emergency, they should contact our 24/7 hotline at 402-554-7777. If they smell gas, they should immediately leave the area or building, and then call the hotline or 911 from a safe location.

NOTICE

Watch out for scammers during flooding event

Metropolitan Utilities District has received some reports concerning scammers posing as utility employees and attempting to collect payment and threatening shut off. They may also be stating that there are water quality issues due to the flooding event. This is not true. M.U.D. water is safe to drink and continues to meet or exceed all regulations.

 

Please do not give the scammer any information and call Customer Service at 402-554-6666 weekdays to report it immediately.  On evenings and weekends, call our emergency line at 402-554-7777.

 

These scammers are sophisticated and may have caller ID that says M.U.D. or shows the Customer Service phone number. Some may be an 800 number for another utility company.

 

Things to Remember:

  1. You have the right to tell the person calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402-554-6666 weekdays. On evenings and weekends, call our emergency line at 402-554-7777.
  2. M.U.D. does not collect payments at customers' homes or businesses.
NOTICE

Water taste and odor

Some Metropolitan Utilities District customers have contacted us to ask why the water seems to taste different. We are experiencing spring runoff from the upper tributaries of the Missouri River. Flooding, increased snow melt and rainfall are contributing factors.

 

Although the District has not increased the amount of chlorine in the water, we have increased the amount of time the chlorine is exposed to the water before converting it to chloramines. This may cause changes in taste and odor, however the water is still safe to drink. We expect this runoff and treatment process to continue for several weeks.

 

If you have questions or concerns, please contact Customer Service at 402.554.6666.

 

Also, try these tips:

  • If the tap has not been used in more than a half hour, then flush water through the faucet for 30 seconds up to 2 minutes before using it.

  • Remove and clean the faucet aerators (also called screens) on a regular basis. To clean the faucet screen of debris:

  1. Unscrew the screen.

  2. Separate the individual parts.

  3. Remove any sediment (mineral or rust build up) on the screen and other parts. If necessary, soak the parts in white vinegar for a few minutes and scrub with a brush.

  4. Reassemble the screen parts and re-attach to the faucet.