Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Alerts - Notices


Help for customers impacted by flood

M.U.D. is committed to working with our natural gas and water customers directly impacted by the historic flooding event, including:

  • Inspect gas and water services - After repairs have been made to the customer’s natural gas appliances by an HVAC contractor, M.U.D. will inspect and do the final turn-on of gas appliances at no charge. In these cases, we also will waive the turn-on fee.
  • Suspend billing - If a customer is not living at their residence and they notify M.U.D. that they will be out of their home for a period of time, we will not bill them for that period of time.
  • Payment plans – If customers are facing financial difficulties to pay utility bills, M.U.D. will work with them on a case-by-case basis to set up payment arrangements over a period of months.

Customers, who need any of the above assistance, should contact M.U.D. Customer Service at 402-554-6666.

If customers have a gas or water emergency, they should contact our 24/7 hotline at 402-554-7777. If they smell gas, they should immediately leave the area or building, and then call the hotline or 911 from a safe location.