Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Metropolitan Utilities District of Omaha serves 208,256 customers an average of about 90 million gallons of water per day. The average M.U.D. residential customer uses 88,000 gallons of water per year. The cost for 88,000 gallons in 2016 is $361.04 including service fee, $4 infrastructure replacement charge and 2-percent payment to cities.

The District has among the lowest water rates in the U.S. What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.

As a customer of the District, you receive a high quality product that meets every federal and state standard for safe drinking water. View the most current report at: 2015 Water Quality Report.

Sources and treatment

Sources of M.U.D. tap water include the Missouri and Platte Rivers and the Dakota sandstone aquifer. Water is pumped from intakes and wells maintained by the District. We operate three water treatment plants, which provide a reliable water supply and also allow us to take facilities off line as needed for system improvements. Our treatment facilities use processes to soften, clarify, filter and disinfect the water to meet safe drinking water standards.

M.U.D. operates and maintains more than 2,880 miles of pipe that delivers clean drinking water to the taps of 208,256 homes and businesses in the metro Omaha area, serving a population of 600,000 people. M.U.D. serves an average of 90 million gallons of water per day to the community and maintains 27,000 hydrants for fire protection.

To help protect the drinking water supply and quality:

  • Reduce the use of fertilizers, pesticides and toxic cleaners.
  • Do not flush medications down the toilet.
  • Do not dump trash, used motor oil or other waste into storm sewers.
  • Donate unused paint to community groups or take it to a household hazardous waste collection facility like Under the Sink at 4001 South 120th Street, which serves Douglas and Sarpy counties. For hours and a list of items accepted, visit www.underthesink.org.

More information

Please visit the Quality and Conservation drop-down menu tabs for more information. If you have additional questions about drinking water, call the EPA Safe Drinking Water Hotline at 800.426.4791 or visit their website: http://water.epa.gov/drink/.