Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Detailed information on infrastructure/construction projects is available on the Infrastructure Projects page.

SEP
23
2016

Water service boundary agreements to save money, improve planning for metro area communities

Article date - 09-23-16

Omaha, Neb. -- Metropolitan Utilities District (M.U.D.) recently entered into agreements with the cities of Papillion and Gretna to establish boundaries for delivering potable water service. The M.U.D. Board of Directors and Gretna and Papillion City Councils approved their respective interlocal agreements at public meetings in 2016.

“Establishing boundaries benefits District customers and Papillion and Gretna residents through more efficient use of public funds,” said M.U.D. Board Chairman Jack Frost.

Efficiencies will be achieved by removing duplication of public costs for planning, designing and construction of water infrastructure into areas that are currently unserved.

“The agreement provides a way for us to recover expansion costs as development occurs in our respective boundaries,” said Gretna Mayor Jim Timmerman.

In addition, the agreements allow the cities to connect to M.U.D.’s water system as wholesale customers.

“The option to connect to the District’s water system for supplemental or emergency use will strengthen our integrated planning as our community continues to grow,” said Papillion Mayor David Black.

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About Metropolitan Utilities District

A customer-owned natural gas and water utility, M.U.D. provides safe drinking water to 208,256 customers in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). M.U.D. owns and operates three water treatment facilities capable of supplying potable water in excess of 300 million gallons per day (MGD). In addition, M.U.D. staff maintains approximately 2,900 miles of water mains and 27,000 hydrants for fire protection. Visit www.mudomaha.com for more information.

About the City of Gretna

The City of Gretna provides safe drinking water to 3,003 customers, pumping an average of 2 MGD. The utility operates five wells and more than 750 hydrants for fire protection. Visit www.gretnane.org for more information.

About the City of Papillion

The City of Papillion provides safe drinking water to its 11,201 customers. The City operates one water treatment plant that is capable of producing up to 19 MGD. Papillion City staff maintains approximately 80 miles of water mains in addition to more than 1,700 hydrants for fire protection. Visit www.papillion.org for more information.