Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Detailed information on infrastructure/construction projects is available on the Infrastructure Projects page.

JAN
31
2017

M.U.D. changing meter reading routes to improve efficiencies

Article date - 01-31-17

Billing cycle, due date may change for some customers

As part of efforts to improve business processes and increase efficiencies, the Metropolitan Utilities District will adjust meter reading routes across its service area starting in February. Approximately 40,000 customers will see changes in their monthly meter reading dates and billing due dates.

  • Changing the meter reading date may result in a one-time shorter or longer billing period, however this will not affect the total annual cost customers pay to M.U.D.
  • Customers affected by these billing cycle changes will receive a letter via U.S. mail with details.
  • Customer hotline available beginning Monday, February 6 at: 402.504.7779 for additional questions.

Frequently Asked Questions:

Why is this revision of routes and due dates necessary? 

As the metropolitan area expands, it has become necessary to redistribute our geographic areas. This revision will allow for a more efficient process of reading meters. All geographic areas are inclusive with this redistribution plan.

How will I know my new meter reading date? 

If your account is affected by these changes, you will receive a letter via U.S. mail that includes information regarding your new meter reading and due dates.

Can I choose my own billing due date? 

M.U.D. schedules route readings based on 20 geographical areas covering the entire service territory. The territories are divided between 20 meter reading routes. Your meter reading route determines your billing cycle. For this reason we cannot offer an individual due date selection.

What if my bill covers a longer period and I can’t afford it? 

If you have any questions about your billing statement, please call Customer Service at 402.554.6666 during regular business hours to discuss your payment options.

I’m on the Budget Bill Plan. Will my budget account be affected? 

No, the Budget Plan is based on a 12-month billing cycle. This process will not change your 12-month budget billing.

I’m on the Bank Draft Plan. How will my bank draft be affected by this change? 

The amount due on your longer or shorter billing period will be debited from your account. The due date will be reflected on your billing statement. It is possible some customers will receive two billing statements in one month, while others will receive one longer statement. After this first month and when the route redistribution is complete, you will resume normal billing activity with just one bill per month.