Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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FAQs-General

Water >> General

Who owns what? [water]

M.U.D.

We are responsible for the maintenance, repair and location of the water main and corporation.

  • The water main is the large pipe laid in or along a street. It is four inches or more in diameter with a fire hydrant attached to it.
  • The corporation is a valve connecting the main to the water service line. (Water-main-graphic.pdf)

A private water line does not have a water main installed in front of the property.

Property Owner and M.U.D.

The water meter measures the volume of water used. The property owner owns the water meter, however, we maintain it. We must have access to the meter for readings and maintenance. M.U.D. will replace the meter if it is defective.

Property Owner

Most customers have a water service - the line a builder laid from your home or business to our main. If the main is across the street, the service may run under the street. The property owner owns and maintains the water service line.

Water will be turned off when a leaking or broken service line causes damage, is a safety hazard, or if you fail to make arrangements for repair. We issue notices for leaking or broken water services. Codes require that repairs be made by a master plumber, licensed by your city. Water service lines may not be relocated, repaired or modified without a permit from M.U.D. Any work must be inspected by the District.

A plumber can determine if the water service can be repaired, or will advise you of options. You may call us to verify the type of repair needed.

Private water line

A service line that is connected to the closest main when there is no main adjacent to your property. Like a service line, the property owner owns and maintains the private water line. Sometimes a private line is shared by several customers.

If you're buying property

Check with the seller or Realtor about the existing water service or private line. When was it installed? Have there been any repairs? When the service is very old and made of a material that can corrode, the service line may be deteriorated. If the water service line leaks, you're responsible for repairs.

How does chlorine kill bacteria?

Chlorine oxidizes the bacteria, destroying it.

To see the latest Water Quality Report, visit the Water tab.

Should I be concerned about the chlorine in the water I use for baths or showers?

No, for three reasons:

Chlorine will not be absorbed into the skin and get into your body.

The amount of chlorine in the water is too low to harm the skin itself. More chlorine is found in swimming pools than in tap water.

There have not been any reports of danger from breathing the chlorine that gets into the air during a shower.

To see the latest Water Quality Report, visit the Water tab.

What should I do if I have a drain blockage?

A drain blockage is not caused by M.U.D. and is the homeowner’s responsibility to fix. We recommend you call a reputable contractor or plumber to safely clean your drain.

What should I do if I have a sewer lateral blockage?

If your sewer lateral blockage occurs after receiving a pink warning tag from M.U.D. but before one of our contractors performs a sewer lateral inspection, immediately call M.U.D.’s 24-hour emergency number at 402.554.7777 and our dispatchers will send one of our contractors to perform an inspection. If you have a sewer lateral blockage but did not receive a pink warning tag from M.U.D. or if your blockage occurs after an M.U.D. contractor has inspected your sewer lateral, we recommend you call a reputable contractor or plumber to safely clean your sewer lateral.

Can I rent equipment to clean my own sewer lateral blockage?

Yes, you can rent equipment to clean your sewer lateral blockage; however, we strongly request you call us at 402.554.7777 prior to performing the work so we can check our records to make sure there is no risk of a cross bore.

Water >> Rules and regulations

Who sets the rules that govern water service lines?

Nebraska State Statutes give the District authority to establish the Water Rules and Regulations.

Water >> Safety

Can I use bottled water in my fish tank?

Bottled water may have chloramines in it because some bottlers use tap water for their product. Check the label.

Which chemicals in the water should concern pond owners?

According to Todd Kallhoff, owner of The Pond Guy, all ponds need a biological filter to remove the ammonia via the nitrogen cycle. De-chlorinators are not necessary unless pond owners increase their pond's water capacity by more than 5 percent at one time.

Tests should ensure the pH, or acidity and alkalinity levels are in the neutral range of 5.6 to 7.4.

Is there any free ammonia in the water that is corrosive to copper pipe?

Free ammonia, if any, will not be a significant factor in copper pipe corrosion.

I saw a story that said Omaha's water ranks among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report for accurate information via mudomaha.com. Click the Water tab and then follow the links to the water quality report.

To request a printed copy, please contact Customer Service at customer_service@mudnebr.com or call 402.554.6666. The Water Quality Report is published in May each year.

Water >>Safety >> Chloramine

Do chloramines affect my swimming pool?

No. You still will need a free chlorine residual to retard algae and bacteria growths. Contact your local pool supply stores for specific information.

To see the latest Water Quality Report, visit the Water tab.

Will the water filter I've been using to remove chlorine from my water at home also remove chloramine?

Any activated carbon water filter will remove chloramine just as it removes chlorine. However, consult your manufacturer for specific information.

Is chloramine safe?

Yes. Chloramines have been used safely in the U.S. and Canada for many years. EPA recommends chloramines as a disinfectant. If not for disinfectants, disease-causing organisms such as typhoid and cholera could be carried in your drinking water.

CHLORAMINATED WATER IS SAFE FOR EVERYONE TO DRINK, including:

  • Pregnant women
  • Children and infants
  • People on kidney dialysis
  • People on low-sodium diets
  • People with diabetes
  • Warm-blooded pets (dogs, cats, birds, pigs, etc.)

Chloraminated water is safe for all warm-blooded* animals, including humans, to drink because the digestive process neutralizes the chloramine before it reaches the bloodstream. In fact, consumers in cities with chloraminated water report the water tastes better because it has less of a chlorine odor or taste. Chloraminated water also is safe for bathing, cooking and all uses we have for water every day.

*Chloraminated water is NOT safe for cold-blooded animals

What is the amount of chloramine in the water?

It ranges from two to three milligrams per liter.

Does chloramine present any danger to people who are sensitive to chemicals?

The amount of chloramine in the water is extremely small. If you are concerned that even a low concentration may cause problems for you, check with your physician.

Why is chloramine a problem for kidney dialysis patients?

In the dialysis process, water comes in contact with the blood across a permeable membrane. Chloramine in dialysis water is toxic, just as chlorine in dialysis is toxic.

What precautions for chloramine should kidney dialysis patients take?

Chlorine and chloramine must be removed from the water used in kidney dialysis machines. There are two ways to remove these disinfectants: Adding ascorbic acid or using a granular activated carbon treatment. 

Medical centers that perform dialysis are responsible for treating the water that enters dialysis machines. We notified all medical facilities to treat the water to remove chloramine, just as they do for chlorine.

Home dialysis service companies usually make the modifications needed, however you should check with your equipment supplier and/or physician. Chloraminated water is safe for kidney dialysis patients to drink.

If you have any questions, please consult your physician.

Is chloramine harmful to fish?

Chloramine is toxic to cold-blooded animals, such as fish, because it passes through the gills of the fish or the skin of the reptile, and directly enters the bloodstream.

Fish tank and pond owners, including zoos, hobbyists, restaurants, fish markets, grocery stores with lobster tanks and bait shops with fish containers, must have appropriate filtration equipment or use water treatment products to neutralize chloramine.

Chloraminated water should be treated before it is added to your tank, aquarium, pond or goldfish bowl. Carbon filters on your tank may not remove chloramine from the tap water that is added directly to your tank.

Chloramine will not dissipate from boiling or holding water in open, standing containers. Chemical additives for dechloraminating water you add to your tank or pond (makeup water) are available at pet/fish supply stores.

Tap water used with artificial sea salts for makeup water in salt water fish tanks must be dechloraminated.

Carbon filters should be operated at a slow rate for best chloramine removal. They should be monitored carefully to determine when the carbon media has reached the end of its useful life and needs to be changed. Manufacturers often indicate the maximum number of gallons that can be filtered before renewal of the filters is required. Check with the supplier for proper operation. Testing the residual from the filter will help determine the best filtration rate.

Runoff from lawns or gardens should not be allowed to enter a pond because the possible presence of chloramines, fertilizers, insecticides, pesticides and/or any other material that may contaminate the pond.

Does chloramine affect your swimming pool?

No. You still will need a free chlorine residual to retard algae and bacteria growths. Contact your local pool supply stores for specific information.