Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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EMERGENCY (EMERGENCIA)

Heat Aid Fund

The Heat Aid Fund was established by M.U.D. in 1983 and is administered by several agencies including The Salvation Army. The Fund has served more than 35,000 customers since its inception.

How it works - If you need help to pay utility bills, the first step is to contact the Nebraska Energy Assistance Program at 1.800.383.4278 or apply on-line.

Guidelines: 

  • Recipients must have received a shut-off notice and have made an attempt to qualify for assistance under other governmental programs.
  • The applicant must reside in the District's service area, be age 60 or older; or disabled (proof of disability is required); or be in a crisis situation.
  • No more than $500 per household in a heating season.
  • Applicants have to work with The Salvation Army on general budgeting skills and have a consistent payment history.

Make an appointment - To make an appointment for an interview, call The Salvation Army at 402.898.6090.

More resources - Call 2-1-1, the United Way of the Midlands call center, for referral to other community resources.

Donate - All donations are tax-deductible to the extent allowed by law. Consult your tax adviser if you have questions. There are several easy ways to give:

  1. Write an amount on the front of your bill statement. The amount you specify will begin a monthly pledge. I understand Heat-Aid contributions may be changed or canceled at any time by calling M.U.D., 402.554.6666.
  2. Download and complete Give to Heat Aid (located at left in 'Related Resources') and send to: 
    Heat Aid Fund
    Metropolitan Utilities District
    1723 Harney Street
    Omaha, NE 68102-1960
  3. Mail contributions directly to:
    Heat Aid Fund
    c/o Common Fund of the Heartland
    PO Box 301
    Omaha, NE 68101 
    Your gift will be acknowledged.