Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Watch out for scams

Some Metropolitan Utilities District customers have received scam calls from people attempting to collect payment. Please do not give the caller any account information and call 402.554.6666 to report it immediately. These callers are sophisticated and may have caller ID that says M.U.D. or shows the Customer Service phone number. Some may be an 800 number for another utility company.

Remember:

  1. You have the right to tell the person calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402.554.6666.
  2. We do not collect payments at customers' homes or businesses.
  3. We will not demand a particular form of payment. All customers have the ability to pay using any form of payment we accept. M.U.D. offers a variety of bill payment options - visit the Ways to Pay page for details.
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