Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

My Home

Welcome to the Metropolitan Utilities District! We are a customer-owned, public utility. We appreciate the opportunity to serve you and want to make sure your experience is convenient and easy. For important information about your gas and water services, frequently-asked-questions, energy-saving tips and more, review the New Customer Booklet.

You can manage your water and natural gas accounts and pay your bill online. Submit a request to start, stop or transfer service online and more.

My Account Online: Access your account information and make payments with a Visa or Mastercard debit or credit card 24 hours a day, seven days a week.

Pay By Phone: Call us at 402.554.6666 or toll-free at 1.800.732.5864 and use our automated menu to make a bill payment or access account information.

On-line: Below are forms to submit on-line: