Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Rates and Fees

Links to gas and water rate schedules are in the boxes at left.

Gas Rate Comparisons

According to the 2016 Memphis Gas and Light Utility Rate Survey, M.U.D.'s monthly residential gas rates ranked 5th lowest among 42 utilities surveyed in the U.S.

MLGW Annual Survey,  Monthly Residential Gas Bills 2016 Rates
City, State Bill Amount (200 CCF) % above MUD
El Paso, TX  $91.93 -15%
Memphis, TN  $97.00 -10%
Tulsa, OK  $97.00 -10%
Columbus, OH  $104.18 -4%
Omaha, NE (MUD)  $108.18  
Springfield, MO  $111.66 3%
Memphis, TN  $114.60 6%
Austin, TX  $115.84 7%
San Antonio, TX  $122.08 13%
Chattanooga, TN  $127.87 18%
Indianapolis, IN  $129.02 19%
Milwaukee, WI  $130.38 21%
Reno, NV  $134.22 24%
Chicago, IL  $136.34 26%
New Orleans, LA  $141.63 31%
Detroit, MI  $141.72 31%
Peoria, IL  $143.36 33%
St. Louis, MO  $143.41 33%
Springfield, IL  $143.80 33%
Louisville, KY  $144.86 34%
Little Rock, AR  $146.82 36%
Decatur, IL  $147.23 36%
Nashville, TN  $155.95 44%
Greenville, SC  $158.10 46%
Jackson, TN  $160.57 48%
Huntsville, AL  $165.70 53%
Salt Lake City, UT  $170.01 57%
Charlotte, NC  $177.38 64%
Bellevue, WA  $182.35 69%
Washington, DC  $182.42 69%
Dover, DE  $190.13 76%
Charleston, SC  $191.01 77%
Knoxville, TN  $194.78 80%
Boston, MA  $224.14 107%
Phoenix, AZ  $227.46 110%
Los Angeles, CA  $231.05 114%
Jacksonville, FL  $270.38 150%
Lakeland, FL  $270.38 150%
Orlando, FL  $270.38 150%
Baltimore, MD  $272.54 152%
Springfield, VA  $289.29 167%
Charleston, SC  $300.14 177%
**Omaha ranks 5th out of 42.  

Water Rate Comparisons

The average M.U.D. residential customer uses 88,000 gallons of water per year. The cost for 88,000 gallons in 2016 is $361.04 including service fee, $4 infrastructure replacement charge and 2-percent payment to cities.

According to the 2016 Memphis Gas and Light Utility Rate Survey, M.U.D.'s monthly residential water rates ranked 15th lowest among 34 water utilities surveyed in the U.S.

MLGW Annual Survey, Average Monthly Residential Water Bills 2016 Rates
City, State Bill Amount 10 CCF % above MUD
Orlando, FL  $13.71 -53%
Memphis, TN  $18.36 -38%
Little Rock, AR  $18.73 -36%
Phoenix, AZ  $19.60 -35%
Salt Lake City, UT  $20.74 -32%
Nashville, TN  $21.77 -26%
Huntsville, AL  $22.66 -23%
Lakeland, FL  $22.96 -22%
Charlotte, NC  $24.57 -17%
Jacksonville, FL  $25.54 -13%
St. Louis, MO  $25.65 -13%
Charleston, SC  $25.85 -12%
Clewiston, FL  $27.37 -7%
Detroit, MI  $29.37 0%
Omaha, NE (MUD)  $29.43  
Louisville, KY  $29.69 0%
Tulsa, OK  $30.99 5%
Reno, NV  $31.64 8%
Oklahoma City, OK  $32.71 11%
Jackson, TN  $33.71 15%
San Antonio, TX  $33.86 15%
Knoxville, TN  $35.70 21%
Colombus, OH  $37.14 28%
Bellevue, WA  $37.74 28%
New York, NY  $38.10 29%
Indianapolis, IN  $39.09 33%
Chattanooga, TN  $40.41 37%
Marietta, GA  $42.75 45%
Springfield, MO  $42.80 45%
New Orleans, LA  $44.75 52%
Philadelphia, PA  $45.51 55%
Los Angeles, CA  $46.54 58%
Boston, MA  $49.98 70%
Austin, TX  $54.61 86%
**Omaha ranks 15th out of 34.  

M.U.D. water meters measure use in ccfs and are shown as billing units on the statement. One ccf = 100 cubic feet of water or 748 gallons. 

What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.