Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Who sets sewer and trash fees?

The City of Omaha sets sewer use rates and is responsible for the sewer system. Metropolitan Utilities District is the billing agent that invoices and collects sewer use fees and provides them back to the City. The combined bill eliminates duplication, resulting in a cost savings to both Omaha sewer users and M.U.D. ratepayers. Residential sewer rates are the total of two charges:

  1. Customer Charge (fixed monthly fee)
  2. Flow Charge (varies with usage)

The monthly sewer use fee during the winter season is based on the actual amount of water used. The winter season will encompass four billing cycles, starting with the M.U.D. December billing schedule and ending with the March billing schedule. The four winter billing cycles are averaged to determine a base monthly usage level to be used during the non-winter period when calculating your sewer fees. In some instances, the base monthly usage level may be reviewed and adjusted as appropriate.

During the non-winter period, from April's billing schedule through November's billing schedule, the sewer use fee is calculated by using either 1) the actual water use during that specific billing cycle, or 2) the base monthly usage level (the average of the four winter billing cycles), WHICHEVER IS LESS. Remember, your water use in the winter can impact your bills throughout the year.

If you have an emergency, such as a flooded basement, which may be related to the sewer system, contact your city's public works department. In Omaha, the phone number is 402.444.5332.