Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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What are remote meters?


Your home may have a remote reading device on the outside of the structure which connects to the inside meter. The device reduces the need for meter readers to enter your home.

We verify the accuracy of remotes by reading the inside meter at least once a year. If the reading on the inside differs from the reading on the outside meter, the reading on the inside meter is used to validate any billing adjustment.

If you compare your remote reading with the inside meter reading and discover a variance, call 402.554.6666. We will inspect the remote at no cost, however we no longer install or maintain remotes.