Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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M.U.D. Blog


Public Natural Gas week

October 4-10 is Public Natural Gas Week, a time when communities give recognition to one of their most valuable community assets, their publicly owned gas utility. Metropolitan Utilities District is the fifth largest public gas utility in the United States! There are about 1,300 natural gas utilities in the U.S.  Of these, approximately 1,000 are public natural gas utilities. Most are small, comprised of a few hundred to a few thousand customers, but despite their size they have a huge impact on the communities they serve by providing an irreplaceable function of offering clean, affordable and efficient natural gas.

Communities who choose to have a local public natural gas utility do so as a matter of practicality and economy. Our citizens recognize the need to access reliable energy; and having a local public gas utility is the best way to do that. There are many other benefits to having a public gas utility, for example:

  1. Public gas systems/utilities are not-for-profit. They are locally-controlled operations and ensure that rates remain competitive and affordable. This is especially reassuring as energy and fuel prices continue to rise and affect your family’s bottom line.  
  2. Decisions regarding your energy needs are made locally through citizen participation instead of being made outside of the community.
  3. Public gas utilities are directly accountable to the citizens they serve. 
  4. Lastly, public gas can play a valuable role in helping broaden our tax base and helps local dollars stay at home. We also work with local financial institutions and make purchases from local businesses. This in turn improves the local economy and creates jobs.

If you have any questions regarding your public natural gas utility or would like information on how you can save on your utility bill using natural gas appliances, visit our website under the LiveGreen,Think Blue tab.


Disaster Awareness

When a disaster occurs, many people think of a tornado, hurricane or a fire. You’re advised to stock up on water, batteries, food, blankets and any other items you might need for a few days. The Metropolitan Utilities District (M.U.D.) also has suggestions to help in your planning.

In an emergency or disaster, turn off all gas appliances as you would if you were leaving your home - like the stove, oven, gas fireplace, etc. If there is a situation where the gas supply needs to be shut down, M.U.D. will take care of it, and keep customers informed via the news media. An uncontrolled release of natural gas may result in fire, explosion or suffocation.

For water, leave your service on during a weather alert or disaster. You may need water for sanitary facilities or for extinguishing a small fire. For information about storing water for emergencies and disasters, please call the Douglas County Health Department, 402.444.7480.

If you smell gas or see water leaking from the surface of the street, call M.U.D. to report it: 402.554.7777. This line is operated 24/7 and there is no charge to check leaks.

For more information about what to do during an emergency, view the New Customer booklet: http://www.mudomaha.com/sites/default/files/New Customer Booklet 2016.pdf

Other helpful websites include: The Omaha Fire Department site: http://www.omaha-fire.org/disaster-preparedness and The Douglas County Emergency Management site: http://www.douglascounty-ne.gov/dcemacms/preparedness-and-outreach/personal-preparedness