Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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M.U.D. Blog


Spotlight on Mentors

Mentor Cheryl Miller with Kellom Elementary students

Each month, nearly two dozen of our employees are in classrooms across Omaha making a difference in the lives of children. As part of Mentoring Month, we recognize our employees who participate in the Partnership 4 Kids (P4K) program. The mentoring program helps educate students and prepare them for the future.

First-time mentors Tiffany Mantz and Cheryl Hugo stress the importance of mentoring. “As a parent, I know that kids always look outside the home for guidance,” Tiffany said. “I think it’s important for kids to get encouragement from everyone – not just teachers and family. Sometimes the best advice comes from an outsider.”

Cheryl added, “It’s important for kids to know that they are loved and that we care for them.”

Anna Bennett, another first-time mentor, said, “I’ve been lucky to have great mentors in my life and wanted to share my gifts and talents with our P4K students. Being a mentor gives me the ability to humbly share my values and coaching skills with our next generation of leaders.”

Anna decided to participate in the program this year because she’s passionate about the future of today’s children. “My primary passion is to enhance grade-level reading in the Omaha-Council Bluffs community,” she said.

By spending just one hour each month, our employees are fulfilled knowing that their time is spent helping someone else. “I love seeing them get excited to see us,” said Cheryl.

Giving back to the community through mentorship is another benefit of the program. Anna said, “What I didn’t anticipate was that, in the process of giving back, I’m also receiving in a way I never thought would be possible. My students are excited about reading and meeting their goals, and I’m grateful for the opportunity to be part of those accomplishments.”

While classroom mentorships are important, lessons learned from the experience can be equally as important outside the walls of the school. Tiffany said, “My biggest takeaway from this has been the reminder that the little things matter. Kindness, compliments and encouragement go a long way with everyone – not just kids.”

Did You Know?
(Data and information from Partnership 4 Kids Social Return on Investment Report; May 8, 2017)

  • For every $1.00 invested in P4K programming, there is an average return of $2.78 to participants.
  • During the 2015-2016 year, mentors donated $187,000 in volunteer hours.
  • Mentoring is linked to higher academic achievement and school engagement, decreased criminal activity, improved social skills and health for both mentors and students.

M.U.D. water quality report available

aerial view of water treatment plant

Every year, the District publishes a Water Quality Report for your review. Click this link to see the District’s most recent report covering 2016 test results. Printed copies also are available upon request via email or by calling Customer Service at 402.554.6666.

To ensure that tap water is safe to drink, the U.S. Environmental Protection Agency and Nebraska Department of Health and Human Services prescribe regulations to limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.

As a customer of the District, you receive a high quality product that meets or exceeds federal and state standards for safe drinking water. We conduct more than 600 tests a day to bring you high quality drinking water. 

M.U.D. operates and maintains more than 2,900 miles of pipe that delivers clean drinking water to the taps of 211,623 homes and businesses in the metro Omaha area. We serve an average of 84 million gallons of water per day to the community and maintain more than 26,000 hydrants for fire protection. The District operates three water treatment plants, which provide a reliable water supply and also allow us to take facilities off line as needed for system improvements. 

To improve system safety and reliability, M.U.D. began a program in 2008 to replace more than 1,200 miles of aging cast iron water mains over the coming decades. Customers fund this program through water infrastructure fees on their monthly bill. For more information on 2017 projects, see the April billing insert.

M.U.D. is working diligently to ensure a safe and reliable drinking water supply to our customer-owners, as well as safeguarding the water system for future generations.